He also has edited a half-dozen other best-selling books, including the widely acclaimed The September 11 Syndrome: Anxious Days and Sleepless Nights, which deals with the traumatic after-effects of that national crisis. The book recently was translated and published in Korea. The book offers fascinating behind-the-scenes glimpses into the nation’s most egregious trade secret thefts and names names in specifically detailing which countries are most actively engaged in stealing our nation's top business secrets. His last book, Sticky Fingers: Managing the Global Risk of Economic Espionage, deals with economic espionage and the rampant theft of America's trade secrets - the greatest preventable business crisis facing American companies today. His groundbreaking crisis management book, endorsed by the American Management Association, also has been translated and published in Asia and in Europe and continues to be used as a textbook in some of the country's leading business schools, most recently the prestigious Wharton Business School of the University of Pennsylvania. Drucker and Masatoshi Ito Graduate School of Management, UCLA, USC, Penn State and others.
In addition to his active speaking schedule, training seminars and workshops before companies and leading industry groups throughout the world (please see Crisis Management Speakers Bureau for more information), he also has lectured on crisis management and crisis communications at a number of major universities throughout the nation, including the Stanford University Graduate School of Business (where he helped develop the school's first-ever crisis management course curriculum), the University of Chicago's Booth School of Business, Claremont Graduate University's Peter F. He also has provided crisis management-focused litigation support and expert witness testimony in a wide range of high-profile crisis-related matters. The firm has represented some of the world's most prestigious companies in virtually all industry groups around the globe in both proactive crisis management training and reactive crisis management response, and he personally has consulted with various branches of government, foreign and domestic, on highly sensitive crisis issues, some involving matters of national security and international diplomacy.
Lexicon Communications Corp., the company he founded more than 30 years ago, was the first to specialize in crisis management, crisis communications, and strategic public relations (please see for more information). He later served as an unpaid adviser to the then-Soviet Union during that country’s tragic nuclear crisis at Chernobyl. (Editorializing about this team's extraordinary success in the face of imminent catastrophe, The New York Times proclaimed that modern day crisis management was born at Three Mile Island). By its remarkably calm handling of that potentially devastating crisis, this team was widely credited with having averted a panic among the population of South Central Pennsylvania - and the rest of the nation. In addition, it contains a road map for proper and effective use of social media as a valuable arrow in a company's crisis communications quiver.ĭuring the infamous Three Mile Island nuclear crisis, the nation's worst commercial nuclear power accident, he served on the crisis management team in the administration of then-Pennsylvania Governor (and former U.S. His latest book, Crisis Communications: The Definitive Guide to Managing the Message, recently published by McGraw-Hill, lays out in clear language the critical importance of public perception in crisis situations. They could gain control and manage a crisis, should one occur, from a position of power and control, thereby taking a proactive role in shaping the event’s direction, duration and destiny. It showed managers and executives that they no longer had to be the hapless and unwitting victims of the capriciousness of a crisis. Moreover, that book forever changed the way businesses look at and deal with crises by giving a tangible feel to an otherwise intangible subject.
#STEVEN FINK HOW TO#
His seminal work on the subject, Crisis Management: Planning for the Inevitable, still the most successful and widely-read book on crisis management ever published, not only explains how to manage a crisis when one occurs, but was the first book to introduce proactive crisis management strategies designed to help businesses forecast and avert crises altogether.
Steven Fink has often been called the Dean of Crisis Management for his pioneering work in the field.
0 kommentar(er)
